Service Request Ticket - # 86068

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2025 12:12 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160930[Edit Inv] (opens in a new window) Bldg/Room WUC 106
Service Tag 1565LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1565LH2 Location Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:46:0C:63

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Jan 24, 2025 02:58 PM 
Status changed from (1) Pending to (5) Completed
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Benjamin Pierce Jan 24, 2025 02:58 PM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Jan 24, 2025 02:58 PM 
The computer has been delivered
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Dyllan Coons Jan 24, 2025 12:40 PM 
Task reassigned to UCS Tech.
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Dyllan Coons Jan 24, 2025 12:40 PM 
Please explain how SLGFA works to them when we 
deliver.
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Dyllan Coons Jan 24, 2025 12:36 PM 
Put in NVME it is the first SLGFA Imaging on upper 
tech desk station 20181082[Edit Inv]
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Dyllan Coons Jan 23, 2025 01:34 PM 
Upper tech desk imaging station 1. Needs imaging 
started.
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Dyllan Coons Jan 21, 2025 03:37 PM 
Ben put the printer computer in box 10 needs to be 
reimaged because it has staff data on it and it is 
going to be used by students.20180241[Edit Inv]
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Rowan Vasen Jan 14, 2025 03:52 PM 
Task reassigned to Dyllan Coons.
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Rowan Vasen Jan 14, 2025 03:52 PM 
Task reassigned to Rowan Vasen.
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Rowan Vasen Jan 14, 2025 03:52 PM 
i've decided just to delete the user account and 
give computer back, multiple scans have been run. 
Please attempt to return by EOW
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Dyllan Coons Jan 14, 2025 03:42 PM 
Ready to Go return and fix their back left computer
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Dyllan Coons Jan 14, 2025 03:42 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 14, 2025 03:41 PM 
Ignore last
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Dyllan Coons Jan 14, 2025 03:40 PM 
Computer is getting reimaged sr 86007
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Rowan Vasen Jan 14, 2025 12:58 PM 
no
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Dyllan Coons Jan 14, 2025 12:55 PM 
Task reassigned to Rowan Vasen.
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Dyllan Coons Jan 13, 2025 01:16 PM 
Loaner ticket 86069
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Allie Clark Jan 13, 2025 12:12 PM 
Main desktop Computer is frozen and has a virus.
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