Service Request Ticket - # 86069

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2025 01:02 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180241[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag 7684HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 7684HQ2 Location Lab

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:77:71:92

TECHS Submitted by Dyllan Coons Contact dcoons24@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Jan 27, 2025 11:47 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 27, 2025 11:47 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 27, 2025 11:47 AM 
ben returned computer this is fixed.
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Ian Cooper Jan 13, 2025 01:13 PM 
SR connected to this is 86068 with WOU #20190630[Edit Inv] (virus)
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Dyllan Coons Jan 13, 2025 01:03 PM 
Was Inventory updated: Yes
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Public
Dyllan Coons Jan 13, 2025 01:03 PM 
Was this added to Loaners-n-Checkouts app: No
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Dyllan Coons Jan 13, 2025 01:02 PM 
Main computer got a virus, cybersecurity looking 
into it. This loaner is 20180241[Edit Inv] will update with 
normal computer when back at HQ. This is abbys house 
front desk computer.
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