Service Request Ticket - # 86077

Service Request Information

CONTACT Name Andersen, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2025 08:49 AM
Department Humanities Division Phone 88152
Location Email andersw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240058[Edit Inv] (opens in a new window) Bldg/Room BELL 115
Service Tag 66NP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV00475004R Location William Andersen (replacing W20181089

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:2B:FC


Wireless NIC 6C:2F:80:8D:D0:D3

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Feb 03, 2025 01:16 PM 
Status changed from (2) Scheduled to (5) Completed
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Benjamin Pierce Feb 03, 2025 01:16 PM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Feb 03, 2025 01:16 PM 
The set up has been completed. I retrieved his old monitor and his 
computer which is in two weeks
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Benjamin Pierce Jan 31, 2025 08:21 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Benjamin Pierce Jan 31, 2025 08:20 AM 
****This is an email****
Good morning

That time should work for us. I will let you know if that changes.

Thank you

Ben
UCS
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Benjamin Pierce Jan 31, 2025 08:19 AM 
****This is an email****
Hi Ben,

I am sorry for the delay in replying.  

Is it possible to have someone come and set it up on Monday 
sometime between 12 and 4 (I have a class at 4, so I guess more like 
345)?

William Andersen
Communications Studies
Western Oregon University
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Benjamin Pierce Jan 27, 2025 08:40 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Benjamin Pierce Jan 24, 2025 01:48 PM 
****This is an outgoing email****
Hi William,

I need some additional information regarding service request #86077

Description: new GFA for William Anderson (replacing W 20181089)

Your set up is ready to go. When would be a good time for someone 
from UCS to come over and set it up?

Thanks

Ben
UCS
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Public
Benjamin Pierce Jan 24, 2025 01:46 PM 
Laptop has been imaged, put in AD, and given proper admin rights
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Joanie Kinnaman Jan 14, 2025 08:49 AM 
laptop 20240058[Edit Inv]
monitor 20240105[Edit Inv]
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