Service Request Ticket - # 86090

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Service Request Information

CONTACT	Name	Mathis, Wesley	Date	Jan 14, 2025 02:10 PM
	Department	Humanities/ English, Writing & Linguistics	Phone	89750
	Location		Email	mathisw@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20240245 (opens in a new window)	Bldg/Room	MA 315
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M4 Pro Chip with 12-core CPU and 16-core GPU, 24GB, 512GB SSD = Silver #MX2E3LL/A
	Serial No.	FVKLGCQG7K	Location	Wesley Mathis (replacing 20150676)
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:27:1F:3C
	Bluetooth NIC	84:2F:57:1C:CD:C2
TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	cooperi@wou.edu	88925

Tracking

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Jan 23, 2025 11:25 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 23, 2025 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joanie Kinnaman	Jan 14, 2025 02:10 PM	laptop 20240245 monitor 20240258	Add Attachment

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