Service Request Ticket

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Service Request Information

CONTACT	Name	Birt, Jennifer	Date	Jan 15, 2025 08:32 AM
	Department	Financial Aid	Phone	89306
	Location		Email	birtj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20130269 (opens in a new window)	Bldg/Room	WEL
	Service Tag		Description	Samsung 19-inch NC191 Vmware Zero Client LED-LCDDisplay #NC191-T
	Serial No.	Z6KSHCJD600315X	Location	Student Use
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software
	Wired NIC	C4:73:1E:BB:7A:41

TECHS	Submitted by	Benjamin Pierce	Contact	bpierce23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Feb 20, 2025 11:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Feb 20, 2025 11:37 AM	This is now for sure fixed. Sorry for the earlier confusion.	Add Attachment
Kyla Aitaro	Feb 20, 2025 09:25 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyla Aitaro	Feb 20, 2025 09:20 AM	**This is an INCOMING email** Greetings, Our lobby computer is still "out of service" due to not connecting to the network. The computer needing attention to fix has a sign on it "out of order" and it's the computer closest to our front door. I realize you have "closed" our service request however the issue is not yet resolved. Can you re-look at the computer and fix it for us? Thank you. Kind regards,	Add Attachment
David Kunz	Feb 19, 2025 05:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Feb 19, 2025 05:18 PM	I was told this was resolved today	Add Attachment
Ian Cooper	Feb 19, 2025 12:19 PM	Task reassigned to David Kunz.	Add Attachment
Abigail Ratliff	Feb 19, 2025 11:34 AM	Task reassigned to UCS Tech.	Add Attachment
Abigail Ratliff	Feb 19, 2025 11:33 AM	**This is an incoming email** Greetings! I was told a UCS person had been in our lobby assessing our lobby computer that is not able to connect to the internet. I was curious if there's an update and if any ETA on when it will be fixed? Sincerely, Jennifer	Add Attachment
Allie Clark	Feb 12, 2025 04:54 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Allie Clark	Feb 12, 2025 04:54 PM	Greetings! Our lobby computer is still not working -- cannot connect to the WOU network. Would you send someone over to fix this for us? Thank you, Jennifer	Add Attachment
Michael Volkmann	Feb 04, 2025 10:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Feb 04, 2025 10:47 AM	updated with image and on windows 10 22h2... on the 130 network. should be working.	Add Attachment
David Kunz	Jan 17, 2025 11:25 AM	Task reassigned to Michael Volkmann.	Add Attachment
David Kunz	Jan 17, 2025 11:25 AM	Is this resolved? Do we just need to restart the device?	Add Attachment
Ian Cooper	Jan 15, 2025 12:55 PM	Reached out to Michael Volkman. He will be looking into the VDI pool when he returns to office.	Add Attachment
Ian Cooper	Jan 15, 2025 12:50 PM	Came down to check out what is going on. When machine is turned on it will either get a "network not detected" error or an error stating that "All available desktop sources for this desktop are currently busy". Tried a different ethernet cord and an ethernet port that is working for a different machine. Both solutions failed.	Add Attachment
Benjamin Pierce	Jan 15, 2025 08:32 AM	**This is an email** Dear UCS< Please help us with our lobby computers. The one closest to the door has lost internet connection, and our customers are unable to use it to complete their financial aid processes. Thank you for your help. Best,	Add Attachment