Service Request Ticket - # 86099

Service Request Ticket - # 86099

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Service Request Information

CONTACT	Name	Camacho, Bertha	Date	Jan 15, 2025 09:04 AM
	Department	The Research Institute	Phone	89335
	Location		Email	camachob@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240312 (opens in a new window)	Bldg/Room	TODD 225
	Service Tag	G6DB164	Description	Dell Latitude 5550 laptop
	Serial No.	VN0F6W06WSV004CP00AE	Location	Bertha Camacho (remote work-hybred on Wednesday))
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	E8:CF:83:00:A3:82
	Wireless NIC	00:72:EE:50:F6:E5

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bpierce23@wou.edu	88925

Tracking

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	May 21, 2025 09:21 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Benjamin Pierce	Apr 29, 2025 12:46 PM	**This is an outgoing email** Hi Bertha, I need some additional information regarding service request #86099 Description: Get old laptop form Bertha (hybrid worker) I was wondering if there is a time that someone might be able to come pick up the laptop that was replaced by your new laptop. You can also drop it off if that is easier for you. Thanks Ben UCS	Add Attachment Public
Benjamin Pierce	Mar 10, 2025 08:23 AM	**This is an outgoing email** Hi Bertha, I need some additional information regarding service request #86099 Description: Get old laptop form Bertha (hybrid worker) I was wondering if you have had success with your home drive. If so when would be a good time to have you drop off your old laptop or someone can come by and grab it from you? Thanks Ben UCS	Add Attachment Public
Benjamin Pierce	Mar 04, 2025 03:24 PM	We will get the old computer back soon	Add Attachment
Dyllan Coons	Feb 27, 2025 03:13 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Rowan Vasen	Feb 27, 2025 10:22 AM	why did we give out new computer without getting old one back?	Add Attachment
Dyllan Coons	Feb 17, 2025 12:25 PM	Task reassigned to UCS Tech.	Add Attachment
Benjamin Pierce	Feb 07, 2025 12:02 PM	The new computer has been given. Now waiting on her to return her old one	Add Attachment
Ian Cooper	Feb 04, 2025 09:28 AM	Bertha will come in to pick up her new laptop. She has been advised to bring in any laptop that she is switching out for the new one.	Add Attachment
Ian Cooper	Feb 03, 2025 03:02 PM	Sent message asking about delivery.	Add Attachment
Joanie Kinnaman	Jan 30, 2025 10:02 AM	Did the case get matched up with this laptop?	Add Attachment
Benjamin Pierce	Jan 27, 2025 08:40 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Benjamin Pierce	Jan 24, 2025 08:29 AM	**This is an outgoing email** Hi Bertha, I need some additional information regarding service request #86099 Description: set up new laptop for Bertha (hybred worker) Your laptop is ready to go. If you could let me a good time to come by and drop it off or if you would like to come here to UCS that works too. Have a great day Ben UCS	Add Attachment Public
Joanie Kinnaman	Jan 15, 2025 09:08 AM	laptop case is coming in today.	Add Attachment