Service Request Ticket

Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Jan 16, 2025 08:48 AM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200372 (opens in a new window)	Bldg/Room	SSC 125
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DQ17TQ05N	Location	Teacher Prep Student Support Services front desk
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B4:CA:DE
	Bluetooth NIC	C4:91:0C:B5:A9:74

TECHS	Submitted by	Lily Polkowski	Contact	lpolkowski22@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Jan 21, 2025 03:37 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dyllan Coons	Jan 21, 2025 03:37 PM	Dropped off this morning smile	Add Attachment
Dyllan Coons	Jan 17, 2025 10:19 AM	in box 10	Add Attachment
Dyllan Coons	Jan 17, 2025 10:12 AM	On Davids Desk	Add Attachment
Dyllan Coons	Jan 17, 2025 10:09 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Dyllan Coons	Jan 17, 2025 10:09 AM	Removed sophos added sentienel one good to go return on tuesday 10am	Add Attachment
Dyllan Coons	Jan 17, 2025 08:23 AM	Imaging on tech desk.	Add Attachment
Lily Polkowski	Jan 16, 2025 08:50 AM	**This is an outgoing email** Hello Roseanna,I've opened a service request ticket (#86121.) We'll get a tech sent out to you sometime during your work hours. Thank you for your patience!-Lily	Add Attachment
Lily Polkowski	Jan 16, 2025 08:48 AM	**This is an incoming email** Hello! I am following up on this item.	Add Attachment
Lily Polkowski	Jan 16, 2025 08:48 AM	**This is an incoming email** Hello, About a month ago, Dylan from UCS contacted TPSSS and was looking for MacBook Pro 20200372 13" to install an antivirus software or something like that. I have this item in my office SSC 125. I am in the office M-Th 8am - noon. Thank you!	Add Attachment