Service Request Ticket - # 86124

Service Request Information

CONTACT Name Scholerman, Antonia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2025 09:41 AM
Department Phone 5037514057
Location Email scholermana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210594[Edit Inv] (opens in a new window) Bldg/Room WUC 203
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00BB Location Tina Fuch's Front desk student station

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:A1:0B:2E


Wireless NIC DC:21:48:24:E9:DD

TECHS Submitted by Lily Polkowski Contact lpolkowski22@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
David Kunz Jan 22, 2025 05:07 PM 
Task reassigned to Dyllan Coons.
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David Kunz Jan 22, 2025 05:07 PM 
Task reassigned to Dyllan Coons.
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David Kunz Jan 22, 2025 05:07 PM 
It sounds like Dyllan resolved this so I will close 
it under him.
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Kyla Aitaro Jan 21, 2025 12:12 PM 
****This is an INCOMING email****


Hello!

Last week my boss Antonia reached out to you guys 
because our front desk computer was not working 
and Dylan came out to help us, and I just wanted 
to follow up and let you know that our computer is 
working again! Thank you so much for all of your 
guy's help! 

--
Viviana Romero (She/They)
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Ian Cooper Jan 17, 2025 08:03 AM 
Device is W 20210594[Edit Inv]
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Ian Cooper Jan 16, 2025 11:22 AM 
Hello Antonia, 
This is Ian from UCS. I was looking over your ticket and was 
wondering what the WOU number on the device was. 


--
Ian Cooper
He/Him/His
UCS Student Tech.
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Lily Polkowski Jan 16, 2025 09:42 AM 
****This is an outgoing email****
Hello Antonia,
I went ahead and opened a Service Request Ticket 
(#86124.) We'll get a tech to help with your issue 
as soon as we can!

Best of luck, Lily
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Lily Polkowski Jan 16, 2025 09:42 AM 
****This is an outgoing email****

Good morning,

I'm sorry you are experiencing this, could you 
send me the WOU number for the device in question?
What times would you be available to have someone 
come look at it?

Best,
Freya
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Lily Polkowski Jan 16, 2025 09:41 AM 
****This is an incoming email****
Hello!

We're having some issues with the laptop computer 
at our front desk. It's not connecting well to the 
primary monitor and randomly shuts off. I have to 
hold the power button down on the laptop, and it 
reboots with a black screen and some system 
messages saying it's missing a service tag. I 
found the sticker on the bottom of the laptop with 
the ST number, but I didn't know where to input 
that. The messages say to press Alt+F, and anytime 
a key is pressed a loud, harsh chirp emits from 
the speakers. It has also been making a lot of 
noise like it's been working very hard, even when 
the computer is "off." Could someone help us 
troubleshoot this?

We are in WUC 203 across from the Wolfstore.

Please let me know if you need any additional 
information.
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