Service Request Ticket - # 86131

Service Request Information

CONTACT Name Rabosky, TJ   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2025 01:52 PM
Department Phone
Location Email raboskyt@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240314[Edit Inv] (opens in a new window) Bldg/Room WUC 119C
Service Tag JWCB164 Description Dell Latitude 5550 laptop
Serial No. VN0F6W06WSV004CP007P Location TJ Raboskey

CPU Unknown


OS Unknown Software

Wired NIC E8:CF:83:00:AA:FC


Wireless NIC 00:72:EE:4E:22:53

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Jan 28, 2025 03:57 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Benjamin Pierce Jan 28, 2025 03:57 PM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Jan 28, 2025 03:57 PM 
All the set ups have been completed
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Benjamin Pierce Jan 27, 2025 08:39 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Benjamin Pierce Jan 27, 2025 08:38 AM 
****This is an email****
Good Morning

Between 2pm and 4pm will work for us

Have a good day

Ben
UCS
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Benjamin Pierce Jan 27, 2025 08:37 AM 
****This is an email****
Howdy!

Tomorrow, 1/28, I have some availability any time before 10:30am or 
between 2 and 4pm. Do any of those times work for you?

Thank you!
TJ
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Benjamin Pierce Jan 27, 2025 08:31 AM 
****This is an outgoing email****
Hi TJ,

I need some additional information regarding service request #86131

Description: new equipment for New Student Family Programs by 
01/24/2025

Your set up is ready to go. Sorry for the delay some of the updates 
were taking longer than expected. Is there a time today that would 
work or if not today when this week could we come by?

Thanks

Ben
UCS
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Public
David Kunz Jan 23, 2025 04:52 PM 
20240314[Edit Inv] On my desk. Needs updates finished.
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David Kunz Jan 23, 2025 02:34 PM 
20240313[Edit Inv] This one is ready to deliver
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Joanie Kinnaman Jan 22, 2025 04:09 PM 
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Jan 22, 2025 04:09 PM 
They would like their equipment by Friday if 
possible.
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Joanie Kinnaman Jan 16, 2025 01:52 PM 
Monitors:
20240260[Edit Inv] Megan Habermann-Guthrie 
20240259[Edit Inv] SHARED DEVICE (student)
20240261[Edit Inv] SHARED DEVICE (student)

Laptop:
20240313[Edit Inv] SHARED DEVICE (student)
20240314[Edit Inv]  TJ Raboskey 


they also ordered keyboards and mice
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