Service Request Ticket - # 86137

Service Request Information

CONTACT Name Norton, Adrien   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 16, 2025 02:59 PM
Department Phone
Location Email nortona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210897[Edit Inv] (opens in a new window) Bldg/Room AD 205
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. SFVFGX1KUQ05N Location Adrien Norton

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:50:93:4D


Bluetooth NIC B0:BE:83:54:B8:7D

TECHS Submitted by Rowan Vasen Contact vasenr@wou.edu
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Rowan Vasen Feb 06, 2025 02:19 PM 
Task reassigned to Dyllan Coons.
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Rowan Vasen Feb 06, 2025 02:19 PM 
Task reassigned to Dyllan Coons.
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Rowan Vasen Feb 06, 2025 02:19 PM 
dylan took care of this today
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Dyllan Coons Feb 03, 2025 10:58 AM 
****This is an outgoing email****
Hi Adrien,

I need some additional information regarding 
service request #86137

Description: Computer has some domain failures 
associated with it

I am following up on this email below.

My name is Dyllan C. I am a UCS tech here at WOU we 
believe we have a fix to this issue. When is a time 
you can bring your computer in or we can come out 
and take a look at it? This should take about 10-30 
minutes.

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Dyllan Coons Jan 24, 2025 02:06 PM 
****This is an outgoing email****
Hi Adrien,

I need some additional information regarding 
service request #86137

Description: Computer has some domain failures 
associated with it

My name is Dyllan C. I am a UCS tech here at WOU we 
believe we have a fix to this issue. When is a time 
you can bring your computer in or we can come out 
and take a look at it? This should take about 10-30 
minutes.

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
David Kunz Jan 22, 2025 05:10 PM 
Priority changed from (3) Priority to (2) High Priority.
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David Kunz Jan 16, 2025 05:04 PM 
Let's try to make sure this device is updated and 
rebind the domain
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Rowan Vasen Jan 16, 2025 03:00 PM 
possibly, clearing the keychain and then 
unbind/rebind to domain should....solve this
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Rowan Vasen Jan 16, 2025 02:59 PM 
Hi Rowan,

This has been an issue for a while, I'm sorry! I 
changed my name in 2023 and that has endlessly 
confused my Mac. Generally I am able to log into 
everything as "anorton" but when I have to 
restart, it only let's me sign in as "aarnold". 
I'm not sure what else it's attempting to connect 
to, though.

Thanks,
Adrien
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Rowan Vasen Jan 16, 2025 02:59 PM 
Adrien had her last name changed for her username 
back in '23. However it appears she is still using 
both her old "arnolda" and her new "nortona" 
credentials to use her computer. See attached email
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