Service Request Ticket

Service Request Information

CONTACT	Name	Cavaletto, Benjamin	Date	Jan 16, 2025 03:09 PM
	Department	Human Resources	Phone	88250
	Location		Email	cavaletb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240246 (opens in a new window)	Bldg/Room	TODD 121
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M4 Pro Chip with 12-core CPU and 16-core GPU, 24GB, 512GB SSD = Silver #MX2E3LL/A
	Serial No.	G1744MD6JQ	Location	Benjamin Cavaletto,(upg from 20190150)
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:25:01:9C
	Bluetooth NIC	84:2F:57:21:41:6C

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Feb 04, 2025 02:47 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Feb 04, 2025 02:47 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Feb 04, 2025 02:47 PM	Everything is working and set up.	Add Attachment
Ian Cooper	Feb 03, 2025 02:59 PM	Sent Messaage asking about delivery.	Add Attachment
Benjamin Pierce	Jan 27, 2025 08:40 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Benjamin Pierce	Jan 24, 2025 01:53 PM	**This is an outgoing email** Hi Benjamin, I need some additional information regarding service request #86138 Description: new GFA for Benjamin replacing 20190150 Your new set up is ready to go. When would be a good time for someone to come over and set it up? Thanks Ben UCS	Add Attachment Public
Benjamin Pierce	Jan 24, 2025 01:53 PM	MAC is imaged and is ready to go. Don't forget to give admin creds when doing set up	Add Attachment
Joanie Kinnaman	Jan 16, 2025 03:09 PM	laptop 20240246 monitor 20240292	Add Attachment