Service Request Ticket - # 86139

• Jump to:
• Preferences
• Directory Lookup

Service Request Information

CONTACT	Name	Cavaletto, Benjamin	Date	Jan 16, 2025 03:09 PM
	Department	Human Resources	Phone	88250
	Location		Email	cavaletb@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20240246 (opens in a new window)	Bldg/Room	TODD 121
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M4 Pro Chip with 12-core CPU and 16-core GPU, 24GB, 512GB SSD = Silver #MX2E3LL/A
	Serial No.	G1744MD6JQ	Location	Benjamin Cavaletto,(upg from 20190150)
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:25:01:9C
	Bluetooth NIC	84:2F:57:21:41:6C
TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact		88925

Tracking

Entered by	Date	Memo
New Equip. Setup			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Jan 16, 2025 03:12 PM	duplicated	Add Attachment
Joanie Kinnaman	Jan 16, 2025 03:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joanie Kinnaman	Jan 16, 2025 03:09 PM	laptop 20240246 monitor 20240292	Add Attachment

User: - Logout

My IP: 216.73.216.178