Service Request Ticket

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Service Request Information

CONTACT	Name	McMurry, Julie	Date	Jan 16, 2025 04:26 PM
	Department	Human Resources	Phone	89373
	Location		Email	mcmurryj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171226 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	404M4Q2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	404M4Q2	Location	Loaner\|\| Ready to go, on shelf
	CPU	Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:47:AF:25
	Wireless NIC	14:4F:8A:5D:F8:95
	Bluetooth NIC	14:4F:8A:5D:F8:99

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Feb 18, 2025 02:11 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Feb 18, 2025 02:11 PM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Dyllan Coons	Feb 18, 2025 02:11 PM	Fixed this issue but also recomended for her to get a new computer since hers is a 2017.	Add Attachment
Abigail Ratliff	Feb 04, 2025 01:55 PM	**This is an incoming email** Hello, I am responding to a call I received. I am generally available Tuesday/Thursday from 1:00- 5:00pm. Thank you, Julie	Add Attachment
Dyllan Coons	Feb 04, 2025 01:05 PM	Left VM	Add Attachment
Kyla Aitaro	Jan 30, 2025 09:28 AM	Status changed from (2) Scheduled to (2.5) Needs Scheduling	Add Attachment
Kyla Aitaro	Jan 30, 2025 09:28 AM	**This is an INCOMING email** Hello, I am available the morning of 02/04 if that time works for you. Thank you for your flexibility! Julie	Add Attachment
Ian Cooper	Jan 29, 2025 01:41 PM	Task reassigned to UCS Tech.	Add Attachment
UCS SRD	Jan 28, 2025 08:25 AM	**This is an incoming email.** Hello, I am out today with a sick kiddo. When I am in the office next, I will reach out with the next best time for a tech to come. Thank you,	Add Attachment
Kyla Aitaro	Jan 23, 2025 11:03 AM	**This is an incoming email** Hello, Unfortunately, I no longer have availability today to meet. However, I am available next Tuesday between 11-12. Does this time work? Thank you, Julie	Add Attachment
Kyla Aitaro	Jan 21, 2025 01:05 PM	**This is an incoming email** Hello, I am now available after 12:30 on Thursday. Thank you, Julie	Add Attachment
Ian Cooper	Jan 21, 2025 11:40 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 21, 2025 11:40 AM	Status changed from (2.5) Needs Scheduling to (2) Scheduled	Add Attachment
David Kunz	Jan 21, 2025 11:40 AM	If they have 7 zip installed, they can right click a zipped folder then select 7 zip> extract here	Add Attachment
David Kunz	Jan 21, 2025 11:37 AM	Tell the user to try using 7-zip to unzip files. If they don't have 7-zip installed, it is a free download they can get or a tech from UCS can help them install it. https://7-zip.org/a/7z2409-x64.exe	Add Attachment
Kyla Aitaro	Jan 21, 2025 11:35 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Kyla Aitaro	Jan 21, 2025 11:35 AM	**This is an incoming email** Hi Kyla, I am available this Thursday (01/23) from 12PM- 5PM. Thank you, Julie	Add Attachment
Kyla Aitaro	Jan 21, 2025 11:27 AM	**This is an OUTGOING email** On Thu, Jan 16, 2025 at 4:29 PM UCS ServiceRequest wrote: Hi Julie, I have created ticket #86141 for our techs to look into it and reach out as soon as they can. What does your availability look like tomorrow so I can add it to your service request? Best, Kyla	Add Attachment
Kyla Aitaro	Jan 16, 2025 04:27 PM	**This is an INCOMING email** Hi Kyla, It looks like I am up to date. (see attachment) If it is helpful, this is my computer ID 20171226. Thank you, Julie	Add Attachment image (42).png
Kyla Aitaro	Jan 16, 2025 04:26 PM	**This is an OUTGOING email** Hi Julie, Is your computer a MAC or PC? If you have a PC, type in "check for updates" on your Start menu search bar and that will pull up the Windows Update screen where you'd want to make sure your computer is updated because a computer that is backed on system updates for a long time can potentially cause issues with extracting files from zip folders as outdated system files and security patches may not properly support or handle potential file corruption within the zip archive, leading to extraction errors. If you have a MAC, click the Apple Menu in the top left corner and select "System Settings" followed by General>Software Update and verify if your Mac OS is the latest one which is Sequoia. Just like PCs, mac that hasn't been updated for a significant period can cause issues like being unable to extract files from zip folders as outdated software versions may contain bugs that can interfere with basic functions. Hope this helps! Let us know how it goes! Best, Kyla	Add Attachment
Kyla Aitaro	Jan 16, 2025 04:26 PM	**This is an email** Hello, My computer recently stopped letting me extract data or open files that are contained in a zip file. This is true whether I create a zip file myself or receive it. Thank you, -- Julie McMurry	Add Attachment