Service Request Ticket - # 86147

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2025 10:24 AM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200468[Edit Inv] (opens in a new window) Bldg/Room AD 206C
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. C02DQ177Q05N Location Amber Deets - WOU Salem 104

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software

Wireless NIC C4:91:0C:B6:6E:70


Bluetooth NIC C4:91:0C:B4:0D:EB

TECHS Submitted by Benjamin Pierce Contact bpierce23@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Jan 27, 2025 03:54 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Jan 27, 2025 03:54 PM 
Status changed from (1) Pending to (5) Completed
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Allie Clark Jan 27, 2025 03:51 PM 
Picked UP and Inventory has been Changed
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Dyllan Coons Jan 27, 2025 10:10 AM 
Update Inventory when she tells us where the 
devices are going please
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Benjamin Pierce Jan 27, 2025 10:04 AM 
****This is an outgoing email****
Hi Amber,

I need some additional information regarding service request #86147

Description: Equipment in box #4

The MacBook and scanner are available to be picked up. When would 
you be able to come by to UCS to come pick them up.


Thanks

Ben
UCS
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Public
Dyllan Coons Jan 27, 2025 10:03 AM 
20200468[Edit Inv] is computer
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Dyllan Coons Jan 27, 2025 10:01 AM 
20200486[Edit Inv] 20200133
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Dyllan Coons Jan 24, 2025 01:46 PM 
On my desk Self Service is Down
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Ian Cooper Jan 21, 2025 08:03 AM 
Moved to imaging station for imaging.
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Benjamin Pierce Jan 17, 2025 12:52 PM 
****This is an email****
Thanks, we will keep the MacBook and scanner. I can pick up next 
week.

Amber 
Sent from my iPhone
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Benjamin Pierce Jan 17, 2025 10:24 AM 
Mac book W20200486 Needs Imaging

Scanner W20200133
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