Service Request Ticket - # 86156

Service Request Information

CONTACT Name Swedo, Elizabeth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 17, 2025 04:36 PM
Department Social Science/ History Phone 89208
Location Email swedoe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181059[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 885XDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 885XDW2 Location Emergency Lab Shelf

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F8:57

TECHS Submitted by Lily Polkowski Contact lpolkowski22@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Jan 22, 2025 12:27 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 22, 2025 12:27 PM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 22, 2025 12:27 PM 
Fixed replaced her computer :) SOPHOS broke it
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Kyla Aitaro Jan 21, 2025 12:02 PM 
Contact number : (708) 451-0654
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Kyla Aitaro Jan 21, 2025 11:49 AM 
Elizabeth just called following up on a tech that 
was supposed to go in and assist her today. 

She has a class tomorrow and is hoping someone can 
head over and assist
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Lily Polkowski Jan 17, 2025 04:45 PM 
***This is an outgoing email****
Hello Elizabeth! We've opened a service request 
ticket (#86156) for you. We will have a tech reach 
out to you when we can. 


-Lily
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Lily Polkowski Jan 17, 2025 04:36 PM 
****This is an email****
Hello, 
Microsoft Office programs (Word, Excel, 
PowerPoint) are inexplicably not working on my 
faculty office desktop computer today. 

I keep getting the following message, each time 
I've tried to open such a file (whether the origin 
of the file was a download, a UBS or my H-drive). 
image.png
image.png

It was working fine last night (Thurs. 1/16); my 
computer did complete some updates when I went to 
log out for the night. 

Is there something I should try to troubleshoot 
this? Or can I schedule some tech support 
assistance first thing on Tuesday morning (1/21)? 
I'm in Bellamy 207, Social Sciences Division.

Thanks,
Elizabeth
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