Service Request Ticket - # 86162

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Service Request Information

CONTACT	Name	Kunz, David	Date	Jan 21, 2025 09:27 AM
	Department	University Computing Solutions	Phone
	Location		Email	kunzd@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20190860 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	8TSKYY2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	8TSKYY2	Location	Loaner Box
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	4C:1D:96:98:3C:71
	Bluetooth NIC	4C:1D:96:98:3C:75
	AUX NIC	98:E7:43:D5:DF:15
TECHS	Submitted by	Ian Cooper	Contact	icooper24@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Jan 24, 2025 01:21 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Jan 24, 2025 01:21 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Jan 24, 2025 01:21 PM	Done Updating Inventory	Add Attachment
Ian Cooper	Jan 21, 2025 09:27 AM	Needs imaging. On imaging desk.	Add Attachment

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