Service Request Ticket - # 86164

Service Request Information

CONTACT Name Kunz, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2025 09:30 AM
Department University Computing Solutions Phone
Location Email kunzd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180022[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DF65RQZ Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. DF65RQZ Location PDR

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:B9:7A:0D:22:CA


Wireless NIC 3C:6A:A7:7B:E9:F4


Bluetooth NIC 3C:6A:A7:7B:E9:F8

TECHS Submitted by Ian Cooper Contact icooper24@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Jan 27, 2025 03:38 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Jan 27, 2025 03:38 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Jan 27, 2025 03:38 PM 
Sent to PDR. Unable to reimagine. Removed hard drive.
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Ian Cooper Jan 23, 2025 12:15 PM 
Started imaging. On student station 2.
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Ian Cooper Jan 21, 2025 09:30 AM 
Needs to be imaged. On the imaging desk.
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