Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 21, 2025 09:56 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170795 (opens in a new window)	Bldg/Room	WUC 108C
	Service Tag	1WCP9N2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	1WCP9N2	Location	Veteran's Student Study Room #5
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:40:24:C4

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Jan 21, 2025 11:41 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 21, 2025 11:41 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 21, 2025 11:41 AM	Fixed issue and installed Dell Command.	Add Attachment
Kyla Aitaro	Jan 21, 2025 10:03 AM	WUC 108	Add Attachment
Kyla Aitaro	Jan 21, 2025 09:57 AM	Contact Info: Cylar Weddle cweddle24@mail.wou.edu ext. 89229	Add Attachment Public
Kyla Aitaro	Jan 21, 2025 09:56 AM	Cylar, student worker over at the Veterans Center @ WUC 107, called reporting that their computer is displaying "connected to the network" but when they try to sign in they get an error message "no internet". They are hoping a tech can head over to assist.	Add Attachment