Service Request Ticket

Service Request Information

CONTACT	Name	Brown, Joy	Date	Jan 21, 2025 11:15 AM
	Department	Admissions Office	Phone
	Location		Email	brownj@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240247 (opens in a new window)	Bldg/Room	WEL 110B
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M4 Pro Chip with 12-core CPU and 16-core GPU, 24GB, 512GB SSD = Silver #MX2E3LL/A
	Serial No.	FT9V2R1CYW	Location	Joy Brown
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:22:49:E8
	Bluetooth NIC	84:2F:57:23:A9:A9

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Jan 23, 2025 05:01 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Jan 23, 2025 05:01 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dyllan Coons	Jan 23, 2025 05:00 PM	Installed took back monitor and dock. Will update inventory and repool both things. Inventory updated.	Add Attachment
David Kunz	Jan 23, 2025 02:29 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
David Kunz	Jan 23, 2025 02:11 PM	On my desk finishing	Add Attachment
David Kunz	Jan 22, 2025 05:03 PM	Jamf imaging appears to be broken. We are trying to get this device setup.	Add Attachment
Dyllan Coons	Jan 22, 2025 08:41 AM	Contact should be Paige Jackson - 89391 ext. As new director is not here yet.	Add Attachment
Joanie Kinnaman	Jan 21, 2025 11:15 AM	laptop 20240247 monitor 20240293	Add Attachment