This issue is closed

I will place the loaner device in the 2 week pile. 

Hi Emily,

Your laptop is updated and ready for pick up at our front desk. Please return the 
loader at time of pick up.

Let me know if you have any questions, don't hesitate to ask.

Thanks,
David

On my desk, trying to install Sequoia but having 
some problems

On Tech Desk. OS update taking a very long time

20200871

Task reassigned to David Kunz.

Task reassigned to Dyllan Coons.

Hi Emily,

We can give you a loaner macbook while we do updates and if your device is really running poorly we can consider 
it for early replacement. In order to make an exception for early replacement, we need a service record to show 
that we've used our due diligence to diagnose and fix any ongoing issues.

It is very important that devices have our security software and updates on them. Unfortunately, until recently 
we didn't have the ability to force updates on some of the older Apple devices. We would prefer not to have to 
force updates to users as they might cause a disruption and begin updating in the middle of an important task.

It's better if you are able to start updates at the end of the day when you finish your work.

Let me know if you would like us to get a loaner ready for you. The only thing we ask is for you to move any 
files you need into Google drive and/or your shared drives(H:,I:, etc) as the update may require us to wipe the 
drive and install a fresh version of the operating system.

Let me know if we can get something scheduled soon.

Thanks,
David

Hi Emily,

I noticed your WOU issued macbook is very out of 
date and doesn't have our latest security 
software. Please update your operating system as 
soon as possible.

https://support.apple.com/en-us/108382

If you need assistance is happy to help you with 
this.

Thanks,
David