Service Request Ticket - # 86179

Service Request Information

CONTACT Name Girod, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 21, 2025 12:26 PM
Department College of Education Phone 88518
Location Email girodm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200608[Edit Inv] (opens in a new window) Bldg/Room RWEC 217
Service Tag Description Apple MacBook Pro with Touch Bar #MVVK2LL/A
Serial No. C02F92FTMD6N Location Mark Girod

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 88:66:5A:26:C9:65


Bluetooth NIC 88:66:5A:11:B0:EB

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jan 31, 2025 10:42 AM 
Task reassigned to David Kunz.
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David Kunz Jan 31, 2025 10:42 AM 
Status changed from (1) Pending to (5) Completed
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David Kunz Jan 31, 2025 10:42 AM 
mark was able to update his computer with the apple 
app store
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Dyllan Coons Jan 24, 2025 02:03 PM 
It did not appear so check again in a day or two
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David Kunz Jan 22, 2025 04:18 PM 
Let's see if this happens with the update john 
pushes out tonight
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David Kunz Jan 21, 2025 12:26 PM 
Hi Mark,

We noticed your Macbook, W20200608, is very out of 
date. Please update to the latest Operating system 
at your earliest convenience.

https://support.apple.com/en-us/108382

If you have issues or need assistance, please 
reach out to UCS for help.

Thanks,
David
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David Kunz Jan 21, 2025 12:26 PM 
Please make sure Mark updates his OS
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