Service Request Ticket - # 86203

Service Request Information

CONTACT Name Sheldrick, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 22, 2025 02:59 PM
Department Humanities/ Communication Studies Phone 88152
Location Email sheldricks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211081[Edit Inv] (opens in a new window) Bldg/Room BELL 123
Service Tag Description Apple MacBook Pro, 14-inch M1 Pro chip with 8-Core CPU 512GB SSD #MKGP3LL/A
Serial No. SL77HYGQK9P Location Sarah Sheldrick

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC BC:D0:74:18:41:C3


Bluetooth NIC BC:D0:74:1B:FD:E6

TECHS Submitted by David Kunz Contact kunzd@wou.edu
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Feb 11, 2025 12:36 PM 
Status changed from (2) Scheduled to (5) Completed
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David Kunz Feb 11, 2025 12:36 PM 
Device returned to Sarah. Gave her admin, setup HU-
coper and HUM-COM. Put print code for HU-copier. 
Logged in zoom, wou secure and adobe.
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David Kunz Feb 10, 2025 05:10 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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David Kunz Feb 06, 2025 11:26 AM 
Scheduled for 2/11 Tuesday
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David Kunz Feb 06, 2025 09:27 AM 
Hi Sarah,

I'm just checking back on your availability to 
exchange your device for our loaner.

Thanks,
David
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David Kunz Feb 04, 2025 04:04 PM 
Status changed from (3) Order in Process to (6) Ready to Deliver
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David Kunz Feb 04, 2025 04:04 PM 
Hi Sarah,
I received your laptop back from Apple. It had some significant liquid damage but they were able to replace all 
of the damaged parts. Thankfully this device also had accidental damage protection so there was not a charge for 
this repair.  It has been freshly re imaged and is ready for you. I can bring it by and pick up the loaner at 
some point this week if you're available.

Cheers,
David
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David Kunz Jan 27, 2025 12:27 PM 
Joanie will mail it.
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David Kunz Jan 27, 2025 12:27 PM 
Tracking number in attached image
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David Kunz Jan 22, 2025 05:12 PM 
Status changed from (1.5) In Progress to (3) Order in Process
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sarah_sheldrick_tracking.jpg
David Kunz Jan 22, 2025 05:12 PM 
Status changed from (1) Pending to (1.5) In Progress
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David Kunz Jan 22, 2025 04:23 PM 
Repair ID: D646834952
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David Kunz Jan 22, 2025 02:59 PM 
Sarah's laptop won't charge or turn on. I opened an 
Apple repair for it.
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