Service Request Ticket

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Service Request Information

CONTACT	Name	Moreno, Jennifer	Date	Jan 23, 2025 09:24 AM
	Department	Criminal Justice	Phone	88733
	Location		Email	morenoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181057 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	885QDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885QDW2	Location	Emergency Lab Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:D2:0C

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Tracking

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Jan 28, 2025 11:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ian Cooper	Jan 28, 2025 11:44 AM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 28, 2025 11:44 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Ian Cooper	Jan 27, 2025 03:29 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Ian Cooper	Jan 27, 2025 03:29 PM	Reached out to and waiting to hear back when we can come by.	Add Attachment
Kyla Aitaro	Jan 24, 2025 11:22 AM	sending her an email informing her that she needs to put in a GFA equipment replacement request	Add Attachment
Kyla Aitaro	Jan 24, 2025 11:21 AM	I did inform her of her eligibility for a new equipment and forgot to paste my outgoing email.	Add Attachment
Kyla Aitaro	Jan 24, 2025 11:21 AM	Task reassigned to UCS Tech.	Add Attachment
Kyla Aitaro	Jan 24, 2025 11:20 AM	**This is an email** Hi Jennifer, Our tech Dyllan is available to assist with your printing issues today @ 12pm. Additionally, our Desktop Support Team has informed me that your computer is eligible for a GFA Equipment replacement, meaning that you will get a new device to replace the one you now have. For our techs to assist you with the setup of your new equipment, please let us know the dates and times that work best for you next week. Best, Kyla	Add Attachment
David Kunz	Jan 23, 2025 03:13 PM	Task reassigned to Kyla Aitaro.	Add Attachment
David Kunz	Jan 23, 2025 03:13 PM	Did you instruct Jennifer to put in a replacement request?	Add Attachment
Kyla Aitaro	Jan 23, 2025 12:20 PM	**This is an email** Kyla, I went back to my office to work, restarted my computer and got a weird screen. (Attached) This is a new issue… A new computer is probably a great thing.	Add Attachment IMG_3900 (1).jpeg
Kyla Aitaro	Jan 23, 2025 12:19 PM	**This is an email** Times for a replacement setup: Monday 10-2 Tuesday 12-2 Wed 8-10, 12-2	Add Attachment
Kyla Aitaro	Jan 23, 2025 11:52 AM	**This is an INCOMING email** Kyla, I printed from home today, so save Dyllan the visit. But, I’ll get back to you with replacement times.	Add Attachment
Kyla Aitaro	Jan 23, 2025 10:21 AM	**This is an INCOMING email** Kyla, Today 12-2, but I have limited available until Feb thereafter. Maybe some time blocks here and there, but I have classes to teach and take for the next two weeks. Sorry! J	Add Attachment
Kyla Aitaro	Jan 23, 2025 09:24 AM	**This is an INCOMING email** Kyla, My computer is: 20181057 MA-copier and FS-Maaske	Add Attachment
Kyla Aitaro	Jan 23, 2025 09:24 AM	**This is an OUTGOING email** Hello Jennifer, Can you provide the WOU# of your computer as well as a list of the printers in your office you are unable to print from? Best, Kyla	Add Attachment
Kyla Aitaro	Jan 23, 2025 09:24 AM	**This is an email** Good morning, My desktop at Maaske Hall 204 is still not printing to either printer on my floor. When I print from downloads or from online, the computer clocks and clocks until it ultimately freezes and shuts down. This has been an ongoing problem that has been worked on already, but it continues. Thanks, Jennifer	Add Attachment