Service Request Ticket - # 86223

Service Request Ticket - # 86223

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Service Request Information

CONTACT	Name	Pena, Barbara	Date	Jan 24, 2025 08:37 AM
	Department	Facilities Services	Phone	88930
	Location		Email	penab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20161107 (opens in a new window)	Bldg/Room	PP 123
	Service Tag		Description	Xerox VersaLink C400 Color Printer #C400/DN
	Serial No.	7HB455977	Location	Planning Office, Color Laser
	Model	C400/DN	Hostname	pp-poncho
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages NETWORKED IP ADDRESS:140.211.117.41	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:2E:8F

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Jan 27, 2025 01:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Jan 27, 2025 01:28 PM	Plan Conversion code: latydj Completed	Add Attachment
Dyllan Coons	Jan 27, 2025 10:09 AM	Task reassigned to David Kunz.	Add Attachment
Benjamin Pierce	Jan 24, 2025 09:38 AM	**This is an outgoing email** Hi Barbara, I need some additional information regarding service request #86223 Description: printer giving error “Incompatible black toner cartridge has been detected” For some reason it appears that your printer is offline, did you unplug it for some reason? It needs to be plugged in and the toner cartridge needs to be in so we can contact Xerox to fix the issue. We are working on this issue but we need these steps done so we can fix it as soon as possible. Have a good day Ben UCS	Add Attachment Public
Mary Dycus	Jan 24, 2025 08:37 AM	**This is an email** I’m located in Facilities Services. The WOU number is 20161107. I’m here 7:30-4 and any day is fine. If I’m not here, someone else is. Thank you! Barb Barb Peña Contracts Coordinator Facilities Services Western Oregon University 503-838-8930 penab@wou.edu M-F/7:30-4	Add Attachment
Mary Dycus	Jan 24, 2025 08:37 AM	Good morning Barb, Oh no! Where are you located? What is the WOU number for the printer? And what is a good time and day for a tech to come out and visit? Best, Mary	Add Attachment
Mary Dycus	Jan 24, 2025 08:37 AM	**This is an email** Hello! Someone came over last week to change the toner in my printer and had to have Xerox reset it or something of that nature. It is now giving the error again that says “Incompatible black toner cartridge has been detected” and will not let us print. Thank you! Barb Barb Peña Contracts Coordinator Facilities Services Western Oregon University 503-838-8930 penab@wou.edu M-F/7:30-4	Add Attachment