Service Request Ticket

Service Request Information

CONTACT	Name	McDermeit, Megan	Date	Jan 27, 2025 11:48 AM
	Department	The Research Institute	Phone
	Location		Email	mcdermeitm@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20160396 (opens in a new window)	Bldg/Room	TODD 249
	Service Tag	9Y29JD2	Description	Dell UltraSharp 24 infinityEdge Monitor #U2417H
	Serial No.	9Y29JD2	Location	Kat Ayers for use with W#20160395 LatE5470

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	icooper24@wou.edu	88925

Entered by	Date	Memo
Ian Cooper			Email Public
Entered by	Date	Memo
Ian Cooper	Jan 27, 2025 01:04 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 27, 2025 01:04 PM	Task reassigned to Ian Cooper.	Add Attachment
Ian Cooper	Jan 27, 2025 01:04 PM	Determined that the dock should be replaced. Megan said they will put in a service request.	Add Attachment
Mary Dycus	Jan 27, 2025 11:49 AM	Hello! No, it's just in black screen. The cord connecting to my laptop is not even reading the 2nd monitor. 20160396 Megan McDermeit Traffic Safety Education Program Manager Western Oregon University 345 Monmouth Ave N Monmouth, OR 97361\|Todd Hall 249 mcdermeitm@wou.edu 503-838-8143	Add Attachment
Mary Dycus	Jan 27, 2025 11:48 AM	Good morning Megan, Are there any error codes/messages that are popping up? What is the WOU number for the monitor? Best, Mary	Add Attachment
Mary Dycus	Jan 27, 2025 11:48 AM	**This is an email** Hello! If there is a tech available today, can they please come to Todd Hall, Room 249, to see why my 2nd monitor has stopped working when I am connected to my workstation? It hasn't worked for about a month. I will be here until 2pm today. Thank you! Megan McDermeit Traffic Safety Education Program Manager Western Oregon University 345 Monmouth Ave N Monmouth, OR 97361\|Todd Hall 249 mcdermeitm@wou.edu 503-838-8143	Add Attachment