Service Request Ticket - # 86249

Service Request Information

CONTACT Name Scheck, Stephen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2025 12:04 PM
Department Natural Science Division Phone 88277
Location Email schecks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20111185[Edit Inv] (opens in a new window) Bldg/Room NS 203
Service Tag Description Xerox 4600/DT printer
Serial No. XLT279780 Location For NS Faculty Use-Replaced W#20130097

Model 4600/DT Hostname ns204.wou.edu
Notes 55ppm, Network, 2X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V 140.211.64.59 Printer Maint: 4600 110V fuser from VISA2012003370 APRIL2013 SR50023; 4600 Maintenance Kit #115R00069 from VISA2013003961 APRIL2014 SR53323, 4600 Transfer Roller #022N02478 from VISA2014004241 NOV2014 SR53854; Feeder roller kit and transfer roller from VISA2015004894 NOV2015; Maint kit from VISA2015004893 NOV2015 IP: 140.211.76.80 Ink/Toner Refill

Wired NIC 00:00:AA:D8:A4:F9

TECHS Submitted by Allie Clark Contact amclark23@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jan 28, 2025 01:35 PM 
Hi Stephen,

I believe the issue with this printer is resolved after a hard reset. Let me know if you experience 
further issues with it.

Thanks,
David
 Add Attachment
David Kunz Jan 28, 2025 01:35 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ian Cooper Jan 28, 2025 11:07 AM 
Task reassigned to David Kunz.
 Add Attachment
Ian Cooper Jan 28, 2025 11:07 AM 
Turned off and on. Screen said ready to print.
 Add Attachment
David Kunz Jan 28, 2025 10:34 AM 
Task reassigned to Ian Cooper.
 Add Attachment
David Kunz Jan 28, 2025 10:34 AM 
NS 203
 Add Attachment
David Kunz Jan 28, 2025 09:27 AM 
Task reassigned to David Kunz.
 Add Attachment
Allie Clark Jan 27, 2025 12:05 PM 
****This is an email****

I don't get any numbered error message...either a 
pop-up box stating it's "Connecting to printer." 
but then just hangs up.   Or, an error message 
stating "could not connect to printer."

Just now, somehow I opened some Windows printer 
management pop-up and I was able to print a "test 
page" successfully.  But with word or existing 
adobe pdf or email, etc.  I get the hanging 
"connecting to printer" response.

Steve S
 Add Attachment
Allie Clark Jan 27, 2025 12:04 PM 
****This is an outgoing email****
Good morning Stephen,

Are there any error messages/codes that pop-up for 
you at all? 

Best,
Mary
Add Attachment
Allie Clark Jan 27, 2025 12:04 PM 
****This is an email****
Since receiving my new WOU Dell laptop (20240051), 
one of the network printers across the hall from 
me will not connect -- NS-Beagle on threesisters.

The student worker (Tony B) attempted and noted 
the issue was something he couldn't resolve and 
I'd need to request additional help.

I'm now making this request.  I'm around campus a 
lot and will work with your availability.

Cordially,
Steve S
 Add Attachment