Service Request Ticket

Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Jan 28, 2025 10:22 AM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240242 (opens in a new window)	Bldg/Room	BELL 303
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M4 Pro Chip with
	Serial No.	GJ6JTFP459	Location	Kenneth Kirby replacing W 20191089
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:1E:D2:23
	Bluetooth NIC	84:2F:57:1F:AE:F6

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 07, 2025 07:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 07, 2025 07:37 AM	86348 - Duplicate SR closing this one	Add Attachment
Dyllan Coons	Feb 03, 2025 08:29 AM	Task reassigned to John Rushing.	Add Attachment
Ian Cooper	Jan 29, 2025 02:02 PM	Sent a message asking if issue got resolved and if it hadn't when we could come by.	Add Attachment
Kyla Aitaro	Jan 28, 2025 10:23 AM	**This is an INCOMING email** It's 20240242. I did get the machine to turn on, but only after about 10 minutes of trying. This machine is fairly new, issued to me about 6 weeks ago. But it's malfunctioning in multiple ways, some trivial and others not. Ken Ken Kirby	Add Attachment
Kyla Aitaro	Jan 28, 2025 10:23 AM	**This is an OUTGOING email** Hello Ken, What is the WOU# of the device? Best, Freya	Add Attachment
Kyla Aitaro	Jan 28, 2025 10:22 AM	**This is an email** Greetings, The laptop I have been issued to use in my office has turned itself off and I cannot get it to turn on. This is making it impossible for me to do any work, so I need it to start working as soon as possible. Please let me know when I can get some help. Thank you. Ken Kirby Humanities	Add Attachment