Service Request Ticket - # 86262

Service Request Information

CONTACT Name Vaughn, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2025 10:26 AM
Department Creative Arts/Art Phone
Location Email vaughnj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20200229[Edit Inv] (opens in a new window) Bldg/Room ITC 104
Service Tag Description Apple 21.5-inch iMac with Retina 4K Display #Z148
Serial No. C02DJ1TQ07F6 Location Back Room Printer Computer

CPU Unknown


OS Unknown Software

Wired NIC 18:7E:B9:09:E1:78


Wireless NIC 14:7D:DA:68:E7:E5


Bluetooth NIC 14:7D:DA:25:81:BD

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Jan 28, 2025 10:48 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 28, 2025 10:48 AM 
Status changed from (1) Pending to (5) Completed
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Dyllan Coons Jan 28, 2025 10:48 AM 
New keyboard fixed the issue. I PDRed the other two 
that are broke.
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Kyla Aitaro Jan 28, 2025 10:27 AM 
****This is an INCOMING email****

The mac computer is 20200229[Edit Inv] and the keyboard is 
20150056[Edit Inv]. I did try another keyboard and it still 
doesn't work.

Thanks!
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Kyla Aitaro Jan 28, 2025 10:26 AM 
****This is an OUTGOING email****

Hello,

Could you send me the wou ID # for the device that 
isn't working?

Best,
Freya
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Kyla Aitaro Jan 28, 2025 10:26 AM 
****This is an email****

Hi UCS-
One of the keyboards is not working in ITC 104A, 
the print room inside ITC 104. It is a Mac 
computer, the mouse seems to work but the keyboard 
does not. 
Can someone come look at it? It is the computer on 
the right if you are facing the computers. 

Thanks!
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