Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jan 28, 2025 12:06 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240318 (opens in a new window)	Bldg/Room	PP 140
	Service Tag	DZCB164	Description	Dell Latitude 5550 laptop
	Serial No.	VN0F6W06WSV004CP008X	Location	Nicholas Bartel, (replacing W20171049)
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	E8:CF:83:00:AE:C8
	Wireless NIC	00:72:EE:4E:4D:A5

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bpierce23@wou.edu	88925

Entered by	Date	Memo
Benjamin Pierce			Email Public
Entered by	Date	Memo
Benjamin Pierce	Feb 04, 2025 02:04 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Benjamin Pierce	Feb 04, 2025 02:03 PM	The monitor and laptop have been set up. I picked up a computer 20171049 and a monitor 20170248 I'm putting the computer in 2 weeks	Add Attachment
Ian Cooper	Feb 04, 2025 01:42 PM	Task reassigned to Benjamin Pierce.	Add Attachment
Ian Cooper	Feb 04, 2025 11:17 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ian Cooper	Feb 04, 2025 11:17 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Ian Cooper	Feb 04, 2025 11:17 AM	1pm today	Add Attachment
Ian Cooper	Feb 03, 2025 03:19 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Ian Cooper	Feb 03, 2025 03:19 PM	Sent message to find out when they would like delivery.	Add Attachment
Mary Dycus	Jan 30, 2025 02:25 PM	User called looking for an update.	Add Attachment
Joanie Kinnaman	Jan 30, 2025 01:07 PM	his monitor is now next to his laptop	Add Attachment
Joanie Kinnaman	Jan 28, 2025 12:06 PM	Nicholas Bartel is not new, but not showing up in the database laptop 20240318 monitor 20240345 (coming in Friday assigning WOU)	Add Attachment