Status changed from (1) Pending to (5) Completed

Her computer is 96.50% full so that needs to be 
resolved for sure

****This is an INCOMING email****

Thanks, Kyla - my computer number is 20171225. I'm 
available today between 2-3:30pm and tomorrow 
between 11am and 3:30pm. I can bring the laptop to 
UCS if that is easier. 

I've just been trying to use the native file 
extractor on my computer - in File Explorer. I've 
also already tried moving them out of the files 
individually and that doesn't work. When I select 
a file and drag it out, it just doesn't go to the 
location I point to. I know that you're trying to 
be helpful in providing the instructions for how 
to do it...but I promise you that I know how to 
extract zipped files 😅 I've done it before many, 
many times. This isn't a case of me just not 
knowing how to use my computer. 

I don't have WinZip downloaded so I can try that 
if I need to, but I don't think downloading a new 
program will help since that will just take up 
more room on the hard drive, which seems to be the 
issue?

Thanks again,
Elizabeth

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Hello - I've deleted everything off of the 
computer that I can think of...all temporary 
files, all downloaded files, all files saved on 
the hard drive and it's still not giving me enough 
memory to extract these files that I need to read 
by the end of the week. I can't work like this... 
I just submitted a request for a new computer, 
which is overdue, but is there anyone else there 
who can advise me on how to get to these files in 
the meantime? 

I'm also wondering if my current docking station, 
monitors, etc. will work with the new laptop or if 
I need to submit a new purchase request for all 
those?

Thanks,
Elizabeth

****This is an INCOMING email****

Hi Mary - I updated my web browser (which I do 
regularly), but it's still happening. I also don't 
think it's that the file is corrupted because it 
has happened with multiple files from multiple 
senders. It does seem possible that it's because 
I'm out of space. My computer says it has 5GB free 
and the files are not even close to that large, 
but based on the red bar (see below) my computer 
does look pretty full. The weird thing is that I 
really don't have that much on it, so I can't 
figure out why it's so full... I regularly delete 
large files I have downloaded and I hardly save 
anything on the hard drive. As you can see from 
this screenshot of my storage, the majority of my 
storage is used by "system and reserved" so I'm 
not sure what to do about that... I've tried 
deleting large programs as well, but the largest 
ones are ones that I need for my work, like Adobe 
Acrobat, SnagIt, and Camtasia. Any thoughts?

****This is an email****

Hello - anytime I receive a zipped file and 
attempt to extract the files, all it does is 
extract an empty folder. I've never had a problem 
with extracting zipped files before, but first 
noticed it a few weeks ago. Any ideas?