Service Request Ticket - # 86274

Service Request Information

CONTACT Name Crockett, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 28, 2025 02:11 PM
Department Bookstore Phone 88661
Location Email crocketts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190448[Edit Inv] (opens in a new window) Bldg/Room WUC WolfStore Customer Service Area
Service Tag H1QQ9Z2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. H1QQ9Z2 Location Sarah Crockett

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:72:0F:C8

TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Jan 29, 2025 09:24 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Jan 29, 2025 09:24 AM 
Status changed from (1) Pending to (5) Completed
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Dyllan Coons Jan 29, 2025 09:23 AM 
The graphics card fan died and was overheating. I 
removed the graphics card and plugged in the 
monitors to the internal graphics seems fine.
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David Kunz Jan 28, 2025 05:07 PM 
Priority changed from (3) Priority to (2) High Priority.
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Abigail Ratliff Jan 28, 2025 02:11 PM 
Computer 20190448[Edit Inv] has been going blank screen and 
than turning off several times during the day. When 
she turns it back on, it goes for a bit before 
turning off again.
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