Service Request Ticket - # 86277

Service Request Ticket - # 86277

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Service Request Information

CONTACT	Name	Peterson, Lauren	Date	Jan 28, 2025 04:09 PM
	Department	The Research Institute	Phone	88138
	Location		Email	petersonls@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230511 (opens in a new window)	Bldg/Room	TODD 217
	Service Tag	G62C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	G62C214	Location	Lauren Peterson, TRI Data Specialist
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3E:97:8E
	Wireless NIC	D0:46:0C:4F:6A:B2

TECHS	Submitted by	Abigail Ratliff	Contact	aratliff23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Jan 31, 2025 01:20 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Jan 31, 2025 01:20 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Jan 31, 2025 01:20 PM	Lauren is going to look into her gmail filters and rules	Add Attachment
David Kunz	Jan 28, 2025 05:10 PM	Hi Lauren, How are you viewing your emails? Gmail browser or app? Outlook browser or app? Also, how are you connected to the internet? Wired or wireless? Thanks, David	Add Attachment
Abigail Ratliff	Jan 28, 2025 04:10 PM	**This is an incoming email** I did try restarting it. 20230511	Add Attachment
Abigail Ratliff	Jan 28, 2025 04:10 PM	**This is an outgoing email** Hello Lauren, What is the WOU# of the laptop? Have you tried restarting your laptop? Thanks, Abigail	Add Attachment
Abigail Ratliff	Jan 28, 2025 04:10 PM	**This is an incoming email** It is happening on my laptop. I did receive this email from you, but I have missed several today, such as the one from President Peters.	Add Attachment
Abigail Ratliff	Jan 28, 2025 04:09 PM	**This is an outgoing email** Hello Lauren, Is this happening on all your devices or just a certain one? Thanks, Abigail	Add Attachment
Abigail Ratliff	Jan 28, 2025 04:09 PM	**This is an incoming email** Hi, I am not receiving WOU emails for most of the day today. Would you be able to assist me? I tried to delete the cache and the problem is not solved. You can call me at the number below. Thanks, Lauren	Add Attachment