Service Request Ticket

Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Jan 28, 2025 04:31 PM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20210249 (opens in a new window)	Bldg/Room	SSC 126
	Service Tag		Description	Xerox WorkCentre 6515/DN Color Duplex Network Laser Printer - Multifunction
	Serial No.	5AV337074	Location	Roseanna Garcia
	Model	6515DN	Hostname	tpsss-pencils
	Notes	Print, Scan, Copy, Fax; Print Res: 1200x2400 dpi, Print Speed: 30 ppm (Simplex), Optical Scan Res: 600x600 dpi; Max Doc Size: 8.5x14in, Duplex Printing; 50-Sheet Single-Pass Duplex ADF; 250-Sheet Input & 50-Sheet Bypass Trays; Color Touchscreen; Easy-Access USB Port; Recommended Monthly Print Volume: Up to 3,000 pages; USB 3.0 and Ethernet Connectivity	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge, 106R03474 Standard Capacity Magenta Print Cartridge, 106R03475 Standard Capacity Yellow Print Cartridge, 106R03476 &Standard Capacity Black Print Cartridge;
	Wired NIC	9C:93:4E:DD:50:AD

TECHS	Submitted by	Abigail Ratliff	Contact	aratliff23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Jan 30, 2025 10:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Jan 30, 2025 10:41 AM	This is working again. The netscan username was just netscan but needed to be netscan44	Add Attachment
David Kunz	Jan 29, 2025 12:53 PM	Hi Roseanna, Can you try scanning on this device again? I believe the username was not correct for the path but I believe it has been fixed. Thanks, David	Add Attachment
David Kunz	Jan 28, 2025 04:58 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Abigail Ratliff	Jan 28, 2025 04:36 PM	Task reassigned to David Kunz.	Add Attachment
Abigail Ratliff	Jan 28, 2025 04:32 PM	**This is an incoming email** Morning! Here you go... Thank you!	Add Attachment Xerox Scan_01272025091947.pdf
Abigail Ratliff	Jan 28, 2025 04:32 PM	**This is an outgoing email** Good morning Roseanna, Would you be able to send a screenshot of the error message you are receiving? Best, Mary	Add Attachment
Abigail Ratliff	Jan 28, 2025 04:31 PM	**This is an incoming email** Hello, On the printer 20210249, the option "Docstar AP" is not working. When I scan a document, click Docstar AP, it does not go to Docstar TPSSS AP. I receive the printout and message: "confirmation report - job undelivered." Thank you.	Add Attachment