Service Request Ticket - # 86298

Service Request Ticket - # 86298

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Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Jan 29, 2025 02:19 PM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180323 (opens in a new window)	Bldg/Room	HL 1st Floor
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA680995	Location	Writing Center Lab Printer (replaces W#20130051)
	Model	C600/DNM	Hostname	lab-writingcenter
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.64.35	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:49:67

TECHS	Submitted by	Allie Clark	Contact	amclark23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Jan 30, 2025 04:58 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Jan 30, 2025 04:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Jan 30, 2025 04:58 PM	**This is an email** I moved the printer back to where it was and talked to Vanessa. Paul has a ticket to work on the network situation in HL 103. When that is completed, I will finish the printer move.	Add Attachment
Allie Clark	Jan 29, 2025 02:19 PM	**This is an email** Good afternoon, We recently had the Writing Center printer (WOU #: 20180323) moved into library room HL103. The Writing Center Director just let me know that the printer is not logged in. Could you please have someone take a look at it? I will be working from home this afternoon so please contact the Writing Center Director, Vanessa Petroj, for questions or assistance. Thank you!	Add Attachment