Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	McMullen, Jennifer	Date	Jan 30, 2025 08:25 AM
	Department		Phone
	Location		Email	mcmullenja@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200482 (opens in a new window)	Bldg/Room	TODD 217
	Service Tag	1Q0PP73	Description	Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
	Serial No.	1Q0PP73	Location	Jennifer McMullen (replacing w/ 20240407)
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:03:48:51
	Wireless NIC	3C:9C:0F:37:3E:58

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	aratliff23@wou.edu	88925

Tracking

Entered by	Date	Memo
Abigail Ratliff			Email Public
Entered by	Date	Memo
Abigail Ratliff	Feb 03, 2025 11:10 AM	Task reassigned to Abigail Ratliff.	Add Attachment
Abigail Ratliff	Feb 03, 2025 11:10 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Abigail Ratliff	Feb 03, 2025 11:09 AM	Picked up laptop and returned loaner 20190856	Add Attachment
David Kunz	Feb 03, 2025 10:09 AM	At front desk	Add Attachment
David Kunz	Jan 31, 2025 01:15 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
David Kunz	Jan 31, 2025 12:26 PM	On my desk	Add Attachment
David Kunz	Jan 31, 2025 12:26 PM	Ready for pickup	Add Attachment
David Kunz	Jan 31, 2025 11:46 AM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Jan 30, 2025 05:11 PM	imaging	Add Attachment
David Kunz	Jan 30, 2025 05:05 PM	Trying to reimage on my desk but doesn't seem to be working	Add Attachment
Mary Dycus	Jan 30, 2025 12:42 PM	**This is an email** I got a message from Ian asking about information I needed off the laptop. I tried to call back, but just keep getting an unavailable message. There shouldn't be anything saved on the computer itself - everything is in my H: drive. The Branagh software I use can be reinstalled later if the computer needs to be wiped. Jennifer McMullen \| she/her/ella \| Observation and Assessment Project Coordinator \| Hablo español THE RESEARCH INSTITUTE \| 503-751-4004 \| TODD HALL 202	Add Attachment
Rowan Vasen	Jan 30, 2025 10:05 AM	Task reassigned to UCS Tech.	Add Attachment
Ian Cooper	Jan 30, 2025 10:04 AM	Task reassigned to UCS SRD.	Add Attachment
Ian Cooper	Jan 30, 2025 10:04 AM	Room number needed for this.	Add Attachment
Rowan Vasen	Jan 30, 2025 08:50 AM	Task reassigned to UCS Tech.	Add Attachment
Rowan Vasen	Jan 30, 2025 08:44 AM	Task reassigned to Rowan Vasen.	Add Attachment
Kyla Aitaro	Jan 30, 2025 08:43 AM	user only turned in computer.	Add Attachment
Kyla Aitaro	Jan 30, 2025 08:29 AM	Contact Number: (541)-777-9255	Add Attachment
Kyla Aitaro	Jan 30, 2025 08:26 AM	**This is an email that Jennifer sent prior to turning in her device** I keep getting this pop up on my desktop. If I close it, it pops up again. What should I do?	Add Attachment image (49).png
Kyla Aitaro	Jan 30, 2025 08:25 AM	Jennifer brought in her computer W#20200842 claiming that the device all of a sudden went blue screen and turned off unexpectedly. User tried restarting the device but was faced with Auto Repair error message despite clicking on 'Restart' option to pursue diagnosis and auto repair.	Add Attachment