Service Request Ticket - # 86303

Service Request Information

CONTACT Name Williams, Sierra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2025 08:41 AM
Department University Housing Phone 14900
Location Email williamss@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200986[Edit Inv] (opens in a new window) Bldg/Room ACK 172
Service Tag 6BKC2F3 Description Dell Latitude 5420
Serial No. 6BKC2F3 Location RD Directors

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wired NIC 38:14:28:5B:DE:B3


Wireless NIC 80:B6:55:90:6C:3A

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
UCS SRD
Email

Public
Entered by Date Memo
Freya Raybold Feb 04, 2025 09:30 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Freya Raybold Feb 04, 2025 09:30 AM 
****This is an email****
Hi Freya,

This was resolved yesterday :)

Thank you!
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Freya Raybold Feb 04, 2025 09:15 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Freya Raybold Feb 04, 2025 09:15 AM 
Good Morning,

I wanted to check in about a request you made last 
week regarding your laptop not opening/turning on 
properly. Has this issue been resolved or can we 
still help you?

Best,
Freya
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Ian Cooper Jan 30, 2025 10:05 AM 
Task reassigned to UCS SRD.
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Ian Cooper Jan 30, 2025 10:05 AM 
Room number needed.
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Rowan Vasen Jan 30, 2025 08:50 AM 
Task reassigned to UCS Tech.
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Rowan Vasen Jan 30, 2025 08:44 AM 
Task reassigned to Rowan Vasen.
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Kyla Aitaro Jan 30, 2025 08:42 AM 
user would like to be issued a loaner while techs 
work on their device.

They are available today:
8:30am-9am
10am-10:30am
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Kyla Aitaro Jan 30, 2025 08:41 AM 
user called reporting their device displaying 
'Auto Repair Message' given that they have clicked 
on 'Restart' option multiple times to pursue 
computer diagnosis. 

I received a similar computer issue (SR#86301) and 
believe that it might be related.
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