Service Request Ticket - # 86307

Service Request Information

CONTACT Name Soria, Elizabeth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2025 12:53 PM
Department Phone
Location Email soriae@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20211070[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Microsoft 13-inch Multi-Touch Surface Pro 8 (Graphite)
Serial No. 0F00TGS214101J Location Ana Moran Diaz

CPU Unknown


OS Unknown Software
TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jan 31, 2025 11:47 AM 
Task reassigned to David Kunz.
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David Kunz Jan 31, 2025 11:47 AM 
Status changed from (1) Pending to (5) Completed
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David Kunz Jan 31, 2025 11:47 AM 
I was able to help her get her account upgraded to 
admin and install ERS.
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Mary Dycus Jan 30, 2025 12:53 PM 
She said she will be able to come in on Friday a 
little after 9:30am.
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Mary Dycus Jan 30, 2025 12:53 PM 
Elizabeth called this afternoon stating that she 
has never used the tablet in the past and is 
unable to login to it. I am thinking she needs to 
be given admin rights on the device to be able to 
use her credentials to log in.
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