Service Request Ticket - # 86311

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 31, 2025 09:08 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20211282[Edit Inv] (opens in a new window) Bldg/Room WUC 210
Service Tag H81QQN3 Description Dell OptiPlex 7090 Small Form Factor 512GB
Serial No. H81QQN3 Location Info Desk

CPU 11th Gen Intel® Core- i5-11500


OS Unknown Software
TECHS Submitted by Abigail Ratliff Contact aratliff23@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
David Kunz Jan 31, 2025 11:44 AM 
Task reassigned to John Rushing.
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David Kunz Jan 31, 2025 11:44 AM 
Task reassigned to John Rushing.
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David Kunz Jan 31, 2025 11:44 AM 
John went out and fixed this issue
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Abigail Ratliff Jan 31, 2025 09:08 AM 
****This is an incoming email****
Greetings,

The CPU being used by the Information Desk in the 
Werner University Center needs some updates 
possibly. It is also randomly glitching during 
logging in. 20211282[Edit Inv]

On this CPU is Asure ID card software. The Asure 
ID is no longer loading into the student temp ID. 
Instead of loading it, it loads into a blank page 
(no ID template on the screen) but the filter 
manager is already filled out with a V number. 
Could John or the person in UCS supporting Asure 
ID software stop by?

Thanks!
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