Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jan 31, 2025 03:10 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160394 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DR6DNC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	DR6DNC2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	18:DB:F2:05:A4:AC
	Wireless NIC	94:53:30:03:0F:A1

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Feb 18, 2025 03:52 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Feb 18, 2025 03:52 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Feb 18, 2025 03:52 PM	Closing this as tom is getting another physcians computer in a day or two	Add Attachment
Tony Benedetti White	Feb 05, 2025 04:14 PM	user called asking for an update, can we give him an update and/or eta	Add Attachment
Dyllan Coons	Feb 04, 2025 01:32 PM	This computer is at the end of its lifespan. We are returning to Tom it appears to be working. However SHCC said they are planning on upgrading this device in some way.	Add Attachment
Benjamin Pierce	Jan 31, 2025 04:06 PM	I picked up the laptop. Laptop runs super slowly.	Add Attachment
Kyla Aitaro	Jan 31, 2025 03:10 PM	Tom Breyer (503)-507-1970 user called reporting their computer having trouble turning back on after it unexpectedly locked up and went all black screen.	Add Attachment