Service Request Ticket

Service Request Information

CONTACT	Name	Nunez-Silva, Dana	Date	Feb 03, 2025 09:03 AM
	Department		Phone
	Location		Email	nunezsilvad@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200171 (opens in a new window)	Bldg/Room	SAC 106
	Service Tag	9W50673	Description	Dell Latitude 5400
	Serial No.	9W50673	Location	Dana Nunez-Silva
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Windows 10 Enterprise 64bit	Software
	Wired NIC	CC:48:3A:5B:9E:8F
	Wireless NIC	AC:12:03:36:86:E3

TECHS	Submitted by	Benjamin Pierce	Contact	bpierce23@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Feb 04, 2025 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Feb 04, 2025 11:25 AM	Closing this ticket as resolved.	Add Attachment
David Kunz	Feb 04, 2025 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Feb 04, 2025 11:25 AM	Closing this ticket as resolved.	Add Attachment
Allie Clark	Feb 03, 2025 04:46 PM	Computer was picked up and is back with Dana.	Add Attachment
David Kunz	Feb 03, 2025 12:25 PM	imaging on my desk	Add Attachment
Benjamin Pierce	Feb 03, 2025 09:03 AM	Dana's computer ( 20200171 ) can't log in. Needs to be reimaged. Gave loaner 20210582	Add Attachment