Service Request Ticket - # 86330

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Service Request Information

CONTACT	Name	Ellis, Michael	Date	Feb 03, 2025 04:41 PM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20240321 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	9YCB164	Description	Dell Latitude 5550 laptop
	Serial No.	VN0F6W06WSV004CP008E	Location	Jesse (Jesus) Ochoa
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	E8:CF:83:00:AA:18
	Wireless NIC	00:72:EE:4E:22:58
TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Feb 06, 2025 02:18 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Feb 06, 2025 02:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyllan Coons	Feb 06, 2025 02:18 PM	Done	Add Attachment
Joanie Kinnaman	Feb 03, 2025 04:41 PM	laptop 20240321 monitor 20240352	Add Attachment

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