Service Request Ticket - # 86333

Service Request Information

CONTACT Name Olsen, Mandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2025 08:56 AM
Department Education & Leadership Phone 88471
Location Email olsena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240038[Edit Inv] (opens in a new window) Bldg/Room RWEC 124
Service Tag F4NP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV004750042 Location Mandy Olsen, replacing 20160905

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:2A:A4


Wireless NIC 6C:2F:80:8D:D0:BA

TECHS Submitted by UCS SRD Contact ucshelpdesk@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Feb 07, 2025 08:21 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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David Kunz Feb 07, 2025 08:21 AM 
Task reassigned to David Kunz.
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David Kunz Feb 07, 2025 08:21 AM 
Mandy said this issue is resolved
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David Kunz Feb 06, 2025 05:17 PM 
Hi Mandy,

I see a service ticket that states you cannot get your computer to turn on. 
I was looking at it in our service desk and it appears to be on now. Can I 
close this service ticket?

Thanks,
David
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David Kunz Feb 06, 2025 05:15 PM 
20240038[Edit Inv]
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Freya Raybold Feb 04, 2025 01:46 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Freya Raybold Feb 04, 2025 01:46 PM 
asked for wou#
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Dyllan Coons Feb 04, 2025 12:48 PM 
Task reassigned to UCS SRD.
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Dyllan Coons Feb 04, 2025 12:48 PM 
wou number plz
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UCS SRD Feb 04, 2025 08:56 AM 
****This is an incoming email****
Hi, I can’t get my computer to turn on this 
morning. I’m in RWEC 124 if someone could help me? 

Mandy Olsen Teacher Education Program Western 
Oregon University 345 N. Monmouth Ave. Monmouth, 
OR 97361
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