Service Request Ticket - # 86336

Service Request Information

CONTACT Name Dowhower, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2025 09:25 AM
Department Health & Exercise Science Phone 89042
Location Email dowhowerd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230030[Edit Inv] (opens in a new window) Bldg/Room RWEC 242
Service Tag Description Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
Serial No. DF7YWFYY64 Location Dan Dowhower

CPU Unknown


OS Unknown Software

Wireless NIC 6C:7E:67:D8:5F:01


Bluetooth NIC 6C:7E:67:D3:15:32

TECHS Submitted by Ian Cooper Contact icooper24@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Feb 05, 2025 03:06 PM 
Status changed from (1) Pending to (5) Completed
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Ian Cooper Feb 05, 2025 03:06 PM 
Able to print when put into pdf and taken off color. Issue resolved.
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Ian Cooper Feb 05, 2025 01:18 PM 
Device updated. When printing there is still no option to put in print 
code. Had to leave due to Daniel having a meeting.
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Ian Cooper Feb 04, 2025 01:14 PM 
Task reassigned to Ian Cooper.
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Ian Cooper Feb 04, 2025 01:14 PM 
Ran an update on his device and installed the driver. Checking in 
tomorrow to see if everything is working.
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David Kunz Feb 04, 2025 12:55 PM 
Hi Dan,

I just saw your ticket and am heading off to lunch 
but I can help with your printer setup later today 
or possibly tomorrow.

Cheers,
David
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Ian Cooper Feb 04, 2025 09:25 AM 
Daniel is unable to connect to the new copier in his building and 
would like someone to come by today between 12 and 12:30.
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