Service Request Ticket - # 86343

Service Request Information

CONTACT Name West, Beverly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2025 03:58 PM
Department VP Academic Affairs/Provost Phone 88796
Location Email westb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20240362[Edit Inv] (opens in a new window) Bldg/Room AD 202
Service Tag 3RBZT64 Description Dell OptiPlex SFF, Intel Core i7 (WIN 11 Pro, 32GB, 512 GB M.2 PCIe NVMe Class Solid State Drive
Serial No. 3RBZT64 Location Reception Desk (replacing W20181068)

CPU Unknown


OS Unknown Software
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bpierce23@wou.edu 88925

Tracking

Entered by Date Memo
Benjamin Pierce
Email

Public
Entered by Date Memo
Benjamin Pierce Feb 24, 2025 08:37 AM 
Status changed from (2) Scheduled to (5) Completed
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Benjamin Pierce Feb 21, 2025 11:16 AM 
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Feb 21, 2025 11:16 AM 
The new computer has been set up. I will be giving them a monitor 
with a camera 20161068[Edit Inv]
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Dyllan Coons Feb 20, 2025 02:03 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Dyllan Coons Feb 20, 2025 01:50 PM 
Priority changed from (3) Priority to (2) High Priority.
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Dyllan Coons Feb 20, 2025 01:50 PM 
Dyllan Coons
1:49 PM (0 minutes ago)
to Anabel

Hello Anabel,

I can have a tech out to you at 9am tomorrow to 
install this setup. Does that work for you?

--
Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Dyllan Coons Feb 20, 2025 12:22 PM 
****This is an outgoing email****
Hi Beverly,

I need some additional information regarding 
service request #86343

Description: set up reception desk (student 
station) replacing W20181068

The computer that was requested by you or your 
department is ready to be delivered and set up. Can 
you please provide us with some times and dates 
that would work for you? Also the room 
number/location to verify the installation 
location. 

Thank you for time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu
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Public
Dyllan Coons Feb 20, 2025 12:18 PM 
Called no answer 2/20
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Andrew Zhen Feb 05, 2025 05:05 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Feb 05, 2025 04:52 PM 
imaged
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