Service Request Ticket - # 86344

Service Request Information

CONTACT Name Clark, Adry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 04, 2025 04:08 PM
Department Service Learning & Career Development Phone 88648
Location Email clarka@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20240363[Edit Inv] (opens in a new window) Bldg/Room SSC 205
Service Tag HFNZT64 Description Dell OptiPlex SFF, Intel Core i7 (WIN 11 Pro, 32GB, 512 GB M.2 PCIe NVMe Class Solid State Drive
Serial No. HFNZT64 Location student station

CPU Unknown


OS Unknown Software
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Feb 17, 2025 09:14 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Feb 17, 2025 09:14 AM 
Task reassigned to Dyllan Coons.
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Dyllan Coons Feb 17, 2025 09:14 AM 
This has been completed
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Freya Raybold Feb 11, 2025 11:51 AM 
The NVME desktops have already been installed and 
delivered. This SR is just for the 2024 desktop.
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Andrew Zhen Feb 10, 2025 03:46 PM 
what are the W# for the NVMe pc desktops that need 
drives?
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Andrew Zhen Feb 07, 2025 05:03 PM 
done imaging computer linked to ticket 20240363[Edit Inv]
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Joanie Kinnaman Feb 07, 2025 04:04 PM 
20141193[Edit Inv]
20141194[Edit Inv]
20141197[Edit Inv]
20141198[Edit Inv]
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Joanie Kinnaman Feb 07, 2025 04:04 PM 
once they receive the new computer and the towers 
that they purchase NVMes for they want us to 
remove old computers.
W201411936 20141194[Edit Inv] 20141197 20141198[Edit Inv] to PDR
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Dyllan Coons Feb 07, 2025 03:53 PM 
They have been waiting for 3 months because of the 
jumbled/shuffled stuff.
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Dyllan Coons Feb 07, 2025 03:53 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Dyllan Coons Feb 07, 2025 03:53 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Dyllan Coons Feb 07, 2025 03:53 PM 
Scheduled Wensday 9:00am This is scheduled out 
because we are doing admin moves right now. I will 
be coming in on this day just to do this SR. I will 
need one more tech to assist me.
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Joanie Kinnaman Feb 07, 2025 10:52 AM 
****This is an email****
I'm checking to see if you know when our computers 
will be delivered.

Also, will UCS also remove the old computers? 
We're hoping to get our stations and office set up 
as soon as possible. 

Thank you for your help,
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Dyllan Coons Feb 06, 2025 02:20 PM 
There is stuff in 205 that needs to be pdr also we have to move 
some setups and cable manage for this. Please treat this as a 
move and talk with Adry about what all she wants done. If no other 
techs get to this in time I will deal with it start of next week.
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Andrew Zhen Feb 05, 2025 04:53 PM 
still imaging on student tech
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