Service Request Ticket - # 86345

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Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Feb 04, 2025 04:30 PM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Computer	Edit WOU #	20240364 (opens in a new window)	Bldg/Room	SHCC 101 Station #1
	Service Tag	CCNZT64	Description	Dell OptiPlex SFF, Intel Core i7 (WIN 11 Pro, 32GB, 512 GB M.2 PCIe NVMe Class Solid State Drive
	Serial No.	CCNZT64	Location	Crystal Ross
	CPU	Unknown
	OS	Unknown	Software
TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Ian Cooper	Feb 05, 2025 03:07 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Ian Cooper	Feb 05, 2025 03:07 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Ian Cooper	Feb 05, 2025 03:07 PM	Set up complete.	Add Attachment
Joanie Kinnaman	Feb 04, 2025 04:30 PM	computer 20240364 monitor 20240353	Add Attachment

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