Service Request Ticket - # 86348

Service Request Ticket - # 86348

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Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Feb 05, 2025 08:45 AM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240242 (opens in a new window)	Bldg/Room	BELL 303
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M4 Pro Chip with
	Serial No.	GJ6JTFP459	Location	Kenneth Kirby replacing W 20191089
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	84:2F:57:1E:D2:23
	Bluetooth NIC	84:2F:57:1F:AE:F6

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Feb 20, 2025 01:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Feb 20, 2025 01:38 PM	Task reassigned to John Rushing.	Add Attachment
Kyla Aitaro	Feb 20, 2025 11:51 AM	please disregard the OMNIGO SOFTWARE email. It was pasted by accident.	Add Attachment
Kyla Aitaro	Feb 20, 2025 11:50 AM	**This is an incoming email** Greetings, I will be in my office from noon to 1:45 today, and can be back again at 4. I’m actually here now, if anyone is available. I have a class to teach at 10, but I’m here until then. I think there’s a simple solution to the problem I’ve been having: I don’t want a large monitor. I never asked to have one and I have no use for it. If there’s a way to allow me to connect the laptop I’m using to the campus network without the giant monitor, that would be best, from my perspective. Thanks for helping. Ken	Add Attachment
Kyla Aitaro	Feb 20, 2025 09:27 AM	**This is an INCOMING email** Hi Michael, I just have a question, our Omnigo software system has been slow the last few days. Do you know if somehow we need to update it? Please let me know if you have any information on this or if I should reach out to the Omnigo help desk. -- Thank you, Crystal Contreras (she/her) Office Manager \| Campus Public Safety	Add Attachment
Brady Parksion	Feb 06, 2025 09:19 AM	**This is an outgoing email** Hi Kenneth, I need some additional information regarding service request #86348 Description: computer malfunction--cursor would appear in random screens during Zoom meetings I wanted to get some more information before we reimage your computer. When you're on zoom, are you sharing your screen? Is there anything specific happening before your mouse cursor disappears? Thanks, -Brady University Computing Solutions	Add Attachment Public
Allie Clark	Feb 05, 2025 04:00 PM	**This is an email** Okay, if that's what is needed. But this computer is practically brand new, and it was issued to me just in December. Here's a question: Is it possible for me to get a hub to use that is not attached to a monitor? I really don't need the bigger monitor, so that might be a simpler solution for the problem I've encountered. Thanks for taking the time to help work this out. Ken	Add Attachment
Allie Clark	Feb 05, 2025 04:00 PM	**This is an outgoing email** Good morning It sounds like your computer will need to be reimaged. We can set you up with a loaner in the meantime. When could we come out and give you a temporary laptop so we can work on your current one. Thanks Ben UCS	Add Attachment
Kyla Aitaro	Feb 05, 2025 08:45 AM	**This is an email** The interface between the laptop I've been issued and the large monitor I've been told I have to use as a hub for connecting to campus systems is not functioning correctly. When I'm on a zoom meeting at random times the cursor for the laptop only appears on the larger screen. To fix this I have to restart the laptop, which interrupts my participation in whatever meeting I'm in. So, once again, my usual message: things regularly fail to work, and I would very much like them to work. Is any help available?	Add Attachment