Service Request Ticket - # 86349

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Service Request Information

CONTACT	Name	Brown, Aimee	Date	Feb 05, 2025 09:07 AM
	Department	The Research Institute	Phone	(503) 751-4107
	Location		Email	brownar@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Laptop	Edit WOU #	20210079 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	4W7Y1J3	Description	Dell Latitude 5420 (i5-10310U 4 Core, 6M cache, Base 1.7GHz, up to 4.4GHz, vPro
	Serial No.	4W7Y1J3	Location	Imaged 6-3-2025 on Loaner shelf
	CPU	10th Generation Intel Core 15-10310U
	OS	Unknown	Software
	Wireless NIC	A0:29:19:08:EE:B7
	Bluetooth NIC	60:E3:2B:BE:20:67
TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Mar 10, 2025 12:26 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Mar 10, 2025 12:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyllan Coons	Mar 10, 2025 12:26 PM	done	Add Attachment

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