Service Request Ticket - # 86350

Service Request Information

CONTACT Name Brown, Aimee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2025 09:09 AM
Department The Research Institute Phone (503) 751-4107
Location Email brownar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210079[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 4W7Y1J3 Description Dell Latitude 5420 (i5-10310U 4 Core, 6M cache, Base 1.7GHz, up to 4.4GHz, vPro
Serial No. 4W7Y1J3 Location Imaged 6-3-2025 on Loaner shelf

CPU 10th Generation Intel Core 15-10310U


OS Unknown Software

Wireless NIC A0:29:19:08:EE:B7


Bluetooth NIC 60:E3:2B:BE:20:67

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact icooper24@wou.edu 88925

Tracking

Entered by Date Memo
Ian Cooper
Email

Public
Entered by Date Memo
Ian Cooper Mar 12, 2025 11:17 AM 
Task reassigned to Ian Cooper.
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Ian Cooper Mar 12, 2025 11:17 AM 
Task reassigned to Ian Cooper.
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Ian Cooper Mar 12, 2025 11:17 AM 
Inventory was updated to imaged and on loaner shelf.
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Kyla Aitaro Feb 05, 2025 09:09 AM 
loaner W#20210079[Edit Inv] was issued to Aimee Brown while 
techs worked on her device W#20230011[Edit Inv].

user returned loaner: laptop bag, charging cord, 
and laptop.
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