Service Request Ticket

Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Feb 05, 2025 03:11 PM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180761 (opens in a new window)	Bldg/Room	SHCC Reception Area
	Service Tag	2XL13W2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	2XL13W2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:D6:9E:FB

TECHS	Submitted by	Ian Cooper	Contact	icooper24@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Feb 27, 2025 03:28 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Feb 27, 2025 03:28 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
David Kunz	Feb 20, 2025 12:43 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
David Kunz	Feb 20, 2025 12:43 PM	computer named correctly. Ready to deliver	Add Attachment
Andrew Zhen	Feb 19, 2025 05:02 PM	computer wont apply name W20180761	Add Attachment
Andrew Zhen	Feb 19, 2025 05:02 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Zhen	Feb 19, 2025 05:02 PM	reimaged, needs to be connected to domain and admin rights to sh_staff group	Add Attachment
Ian Cooper	Feb 19, 2025 01:36 PM	Task reassigned to Andrew Zhen.	Add Attachment
David Kunz	Feb 05, 2025 03:50 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Ian Cooper	Feb 05, 2025 03:11 PM	In 2 week pile. Needs to be re-imaged after 2/19/25 and returned to Student Health.	Add Attachment